Ordering and Shipping Information

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General Ordering Information

Other Shipping Information

 

General Ordering Information

Snow Pond Farm Supply
P.O. Box 2021
Abington, MA 02351

Street Address
227 Centre Avenue, Rt 123
Abington, MA 02351

Phone: 781-878-5581
Fax:     781-878-5582

Merchandise Pickup for local residents:
Customers who wish to pick up their order may do so by driving to our warehouse located at 227 Centre Avenue Rt 123 Abington, MA 02351. Please call 781-878-5581 or email us @ info@snow-pond.com as we are not always at the warehouse location.

Web site www.snow-pond.com
e-mail: info@snow-pond.com

Payment and Pricing We accept checks, money orders,  VISA, and MasterCard. We reserve the right to bill credit card orders at the time of receipt for product that will ship at a later date. All prices are subject to change. 

Sales Tax Only orders shipped to Massachusetts are required to pay 5% sales tax.  We do not collect sales tax for sales to customers in other states.  Anyone claiming exemption must supply us with a copy of their current resellers certificate or sales tax exemption certificate.

Backorders If we have to ship your order without some of your items, we'll note the backordered items on the invoice, and ship them as soon as possible.  We reserve the right to bill credit card orders for the back ordered items at the time of the initial shipment. This greatly reduces our administrative costs. Occasionally we'll have a backordered item become unavailable from a supplier; if this happens, we'll issue a refund  unless there is an acceptable substitute. 

Our Guarantee We want you to be completely satisfied with your purchases from Snow Pond Farm Supply. If you have a problem with a purchase, we'll work with you to find a mutually agreeable solution. We promise to treat you with dignity and respect in resolving any problem - large or small and expect similar treatment in return. Our liability in any situation is limited to the purchase price of the item. Shipping charges are not refundable. Return shipping charges on non-defective items are the customer's expense unless we request the item be returned. Please inspect your order when it arrives and notify us immediately if there is a problem. 

Other Shipping Information

 

Phone 781-878-5581     Fax 781-878-5582     E-mail info@snow-pond.com

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